Making Changes
- Please contact us to make any changes to your reservation. Each hotel and booking is different, so the hotel may not be able to make changes directly.
- All changes are based on the rates at the time of the changes and any cancellation policies in place at that time. AAA does not control the rates or policies in any way.
Cancellations
- You may cancel your reservation at any time by accessing your reservation through our website or via your confirmation email.
- All penalties at the time of cancellation will apply, so be sure to review the policies carefully prior to cancellation
- Please review your cancellation email to confirm the status of your booking
- Please note: If you have more than one room or multiple hotel bookings, you must cancel each one individually
- If your cancellation attempt fails, the site should direct you to contact the hotel directly or to contact our team. If it doesn't indicate who you should contact, please call us.
- Bookings cannot be reinstated once canceled
Prior to Travel
- Review your confirmation to confirm all details are correct and contact us immediately to make any necessary changes
- Read up on your hotel and destination so you know what to expect
- Contact the hotel to re-confirm your booking and verify their check-in requirements as well as to review any additional fees that may be charged locally. This is also a great time to ask any questions about the property, amenities, etc.
- Please note that some bookings may take a few days to sync to the hotel's system
During Travel
- If you have any issues with your booking during check-in, please contact us immediately so we can work with the hotel and/or vendor
- If you have any issues with your room or property, be sure to let the front desk know. Get the name and title of anyone you speak with regarding the issue. Take plentiful pictures/videos when possible as proof of the issue. If you cannot resolve the problems with the property directly during your stay, please contact us as soon as possible with full details.
Traveling with Pets or Service Animals
Please contact the property directly to verify their rules and requirements on traveling with pets or service animals. Some properties will charge additional fees per night or per stay for pets and may have restrictions on the size, type of animal, breed, vaccinations, and number of pets permitted per room. Service Animals may require additional documentation.
If you are denied access due to having a service animal, please ask to speak with a manager for confirmation and full details. You may wish to reach out to a local agency or lawyer for more information on your rights as AAA cannot provide any legal advice.